Post: Specialist, Knowledge Management & Communications
Organization:WHO
Location:: Washington, D.C., United States of America
Grade: P2
Contract type: Fixed-Term Appointment
Duration of contract: Post of limited duration. One year, first year probationary period.
Vacancy Notice No: PAHO/13/FT345 Date: 19 August 2013
Application Deadline: 16 September 2013
(27 day(s) until closing deadline)
Currently accepting applications
Organization unit: AM Americas (AM)
Knowledge Management and Communications /Noncommunicable Diseases and Mental Health (KMC/NMH)
OBJECTIVES OF THE PROGRAMME :
The
Department of Non Communicable Diseases and Mental Health (NMH)
promotes, coordinates, and implements technical cooperation activities
directed to the prevention and control of non-communicable diseases,
related risk factors, disabilities, and mental, neurological and
substance abuse disorders that are sound and appropriate for the culture
and society. It raises political and public awareness and understanding
of burden of the most common NCDs, related risk factors and conditions
and leads multi-sector and multi-stakeholder strategic and collaborative
efforts aimed at strengthening Member States' capacity to promote and
protect health through public policies, programs, and services. This
will reduce risks and disease burden in order to improve the physical,
mental, and social wellbeing of the population.
Description of duties:
Summary of Responsibilities
Under
the general supervision of the Director, Knowledge Management and
Communications (KMC), and the direct supervision of the Director, Non
Communicable Diseases and Mental Health (NMH), the incumbent is
responsible for, but not necessarily limited to the following:
a)
Coordinate the adoption and implementation of the Knowledge Management
and Communications Strategy within the Department, in close coordination
with KMC; address the established general priorities to contribute to
the Millennium Development Goals, with modern information technology
tools and improved methodologies of information sharing and knowledge
management initiatives; take the lead in the development of the
Department's communication and advocacy activities to support and
promote the Department's biennial work plan and strategic objectives;
assist in the development of education and advocacy materials; provide
strategic support to develop and strengthen a consolidated approach to
synchronize and harmonize knowledge management and communications
initiatives;
b) Develop, implement, coordinate and evaluate the
knowledge management and information sharing strategies and activities
for the Department, in collaboration with the Director, Unit Chiefs, and
technical staff in the Department; assist in the design and
implementation of an integrated management approach of the Department's
dissemination, communication and publication policies/guidelines to
promote the technical cooperation projects and the production of
project-specific technical publications and promotional materials;
c)
Collaborate in strategy and program development for communication
campaigns of special significance for the Department; identify
information requirements and issues and provide timely solutions;
d)
Identify opportunities to use existing and emerging online tools to
monitor and collect information to support technical staff in gathering
evidence-based information for program implementation and policies;
review web-metrics reports, provide support and one-to-one training for
current and emerging online communication channels;
e) Serve as the
KMC's focal point in the Department to provide strategic support and
inputs to develop the principal KMC's products and services, organized
by the following areas of work:
- Knowledge Management &
Organizational Learning: conduct face-to-face and/or virtual
orientation/training sessions for the Department's staff regarding the
use and best practices of virtual tools; assist in identifying,
developing and implementing Communities of Practice (CoPs); develop and
maintain the Intranet/Website for the Department; coordinate and support
the content management activities, ensuring quality and integrity of
information published on both sites;
- Editorial Services: provide
editorial support for scientific, technical and/or promotional materials
produced by the Department for specific internal/external audiences,
ensuring quality and integrity of information;
- Library and
Information Networks: participate in the review process to update the
Organization's taxonomy and information architecture; coordinate and
work with the Library to provide to the Department staff the
accessibility to scientific articles and bibliographic databases, etc;
develop and promote digital literacy initiatives for the Department
staff and within the program of work, based on KMC guidelines and
Learning Board; promote the integration with the institutional
repository initiative and promote the operation of the Virtual Health
Library related to the Department's production, in coordination with
KMC/BIREME;
- Multimedia Relations and Services: act as contact
person and work closely with KMC Multimedia team to coordinate the
timely response to external media requests (interviews, press releases,
etc); edit content for press releases, fact sheets, campaign materials,
video scripts, etc; review these materials for content, accuracy, and
consistency in terminology and style; provide training to the
Department's technical staff in external communication methods,
including media training; support and reinforce internal and external
communications actions;
- Institutional Branding: provide technical
support in the promotion of a focused branding and strategic approach to
the Organization's name, visual recognition, public relations efforts,
and campaigns across all Department's visual communication, media and
associated networks; coordinate and provide data regarding the
production of the Department's information products, based on the
guidelines of the Publishing Policy and the Institutional Branding
principles and standards;
f) Support and promote the correct and
innovative use of the virtual resources and platforms, and the social
and institutional networks; develop and maintain a database of
professionals who work with Knowledge Management and Communications
within the Department and externally; identify opportunities for and
forges strategic partnerships to improve dialogue and outreach
activities to promote the Department's program of work;
g) Work in close coordination and interaction with the Department's Administrative Team and KMC's staff;
h) Perform other related duties, as assigned.
REQUIRED QUALIFICATIONS
Education:
Essential:
A bachelor's degree in information sciences, information management,
knowledge management, communications or related field from a recognized
institution.
Desirable: Training in emerging technologies and methodologies for knowledge management and communication would be an asset.
Skills:
Key Behavioral Competencies
Intrainstitutional
Action: Displays, through behavior, understanding of PAHO's values and
mission. Seeks information on and acts with understanding of the
Organization's expectations while advancing further the understanding
and application of its policies. Shows interest and concern for the
activities related to his/her work in conjunction with the mission,
values, vision and policies of the organization.
Communication:
Establishes and proactively engages in productive dialogues in one's
work inside and outside the Organization, and assists in the building of
consensus. Seeks to share information with others within the
organization, both face to face and through communication and
information technology systems as appropriate. Develops a network of
appropriate contacts inside and outside PAHO to gain information or to
build an alliance.
Analysis, synthesis and forecasting: Objectively
analyzes situations and, based on evidence and knowledge, suggests
actions to improve implementation. Bases one's actions on available
information, applies knowledge acquired from experience. Prioritizes the
information according to one's needs or the Organization's. Is capable
of anticipating the implications of analyzed situations between one to
six months ahead.
Teamwork: Adds significant contribution when
participating in internal and external work teams, and leads through
personal example the virtues of team success-collaboration, trust,
transparency and joint responsibilities. Builds and maintains mutually
beneficial productive interpersonal relations based on trust, inside and
outside the Organization, Keeps every team member informed as well as
shares relevant and useful information.
Knowledge Management: Shares
knowledge and information appropriately and participates in activities
to facilitate sharing. Develops tools and protocols for creation,
integration and dissemination of knowledge. Researches opportunities,
methods and approaches for delivering value through improved knowledge.
Information
Management: Takes initiative to improve systems for the presentation
and dissemination of information. Supports, through competent use of the
available systems and technologies, the development of data
presentations.
Service Orientation: Follows through on the client
inquiries, requests and complaints. Keeps client up-to-date about
progress of projects. Monitors client satisfaction.
Resource
Mobilization: Is capable of ordering and presenting the information for
resource mobilization appropriately. Is able to adapt information in an
objective manner and can analyze data. Is able to interpret and cover
all the main aspects of the data.
Technical Expertise
-
Theoretical knowledge of the principles and practices of knowledge
management and communication, organization, distribution, dissemination,
collaboration and refinement of information and "best practices";
-
Proven ability to develop and deliver knowledge management programs
and/or content management systems and information architecture.
-
Knowledge and skills in emerging information and communication
technologies for knowledge management sharing and virtual collaboration;
skills in electronic/digital library systems and methodologies;
-
In-depth knowledge and understanding of knowledge sharing methodologies,
concepts, and tools and their role to become a cross-cutting knowledge
based learning organization;
- Ability to establish and maintain collaborative relationships within and outside the Organization;
-
Mature judgment, strong technical, analytical and conceptual skills;
demonstrated ability to assess, analyze, synthesize and provide
recommendation on key managerial and administrative issues;
- Ability
to integrate managerial and administrative inputs into recommendation
for decision-making process; ability to work independently and to manage
multiple assignments simultaneously in a complex organizational
environment;
- Strong professional oral and writing skills, including
the development of reports, oral presentations, and
technical/persuasive documents for consideration at the highest levels
of the Organization.
IT Skills
Demonstrated ability to
effectively use a computer and utilize software programs such as
Microsoft Office Word, Excel, PowerPoint and Outlook. Other IT skills
and knowledge of other software programs such as Visio, Microsoft
SharePoint and Project. Knowledge of Web 2.0 concepts, Virtual
Collaboration tools; open source tools such as Joomla, etc.
Experience:
Essential:
Five years of combined national and international experience working in
the area of information and knowledge management and/or communication
projects.
Languages:
Very good knowledge of Spanish or English
with a working knowledge of the other language. Knowledge of French or
Portuguese will be an asset.
Additional Information:
PAHO offers
an attractive compensation package including an annual net salary
(subject to mandatory deductions for pension contributions and health
insurance), dependency benefits, pension plan, health insurance scheme,
and 30 days annual leave. Benefits for internationally recruited staff
may include travel and removal expenses on appointment and separation,
assignment grant, rental subsidy, and home leave.
ALL APPLICANTS ARE REQUIRED TO COMPLETE AN ON-LINE PERSONAL HISTORY FORM TO BE CONSIDERED FOR THIS POST.
CANDIDATES
WILL BE CONTACTED ONLY IF THEY ARE UNDER SERIOUS CONSIDERATION. A
WRITTEN TEST AND/OR INTERVIEW WILL BE HELD FOR THIS POST. THE POST
DESCRIPTION IS THE OFFICIAL DOCUMENTATION FOR ORGANIZATIONAL PURPOSES.
THIS
VACANCY MAY BE USED TO FILL OTHER POSITIONS IN THE ORGANIZATION THAT
MAY BECOME VACANT AT A LATER DATE, AND WHICH HAVE SIMILAR REQUIREMENTS
AND DUTIES AS THE ONES STATED IN THIS NOTICE.
Annual salary: (Net of tax)
US$ 46,730.00 at single rate
US$
49,821.00 with primary dependants Post Adjustment: 50.6 % of the
above figure(s). This percentage is to be considered as indicative since
variations may occur each month either upwards or downwards due to
currency exchange rate fluctuations or inflation.
How to Apply
https://erecruit.who.int/public/hrd-cl-vac-view.asp?o_c=1000&jobinfo_uid_c=27899&vaclng=en
.
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment