POST:OPERATIONS CENTRE OFFICER
Organization:British Columbia ferry
service Inc
Location: Not Specified, Not Specified,
Canada
Job Category: Hospitality-Hotel
Employment Type: Full time
Salary: per year
Job Description
With 47 ports of call, 35 vessels, and more than 500 sailings every day, BC
Ferries is the largest independently-owned ferry company in the world.
Dedicated to safety, excellence, innovation, and people, we are committed to
continuously improving the west coast travel experience of our customers.
OPERATIONS CENTRE OFFICER
Victoria
The purpose of the Operations Centre' is to provide 24/7 central intelligence,
security, and control over the Company's Operations inclusive of its vessels,
terminals, people, assets, technology, and systems. As an integral part of the
Center, you will monitor, control, and initiate corrective action and where
necessary to facilitate, advise, and direct relative to Company policy,
operational requirements, and matters of safety and security. You maintain
appropriate communications during service interruptions/incidents, while
providing continual fleet wide security and operational monitoring. You
maintain the service delivery model by ensuring standards for productivity and
service quality are met, performing analysis of statistical data, and
recommending process and/or technology improvements.
You have a strong ability to think critically and act logically while
evaluating situations and determining customer service impacts and appropriate
corrective action. You are a strong leader with effective negotiation and
change-management skills and an understanding of the financial impact of
operational decisions. You work cooperatively and respectfully with
senior staff to ensure ongoing effective communication; are familiar with
command and control structure during an emergency; and have knowledge of risk
assessment methodologies, emergency preparedness and response, and contingency
planning.
You have a post-secondary degree or diploma and/or equivalent experience in
marine transportation operations. Experience with BCF operational
security technologies and systems and critical dispatch centre is preferred, as
is experience working with emergency services/incident command centres.
Email your Resume, in one of the following formats; Plain text, MS Word, or
PDF, quoting position title, by
Posted: 10.22.2013
Job ID: 302332
Deadline:1:00 pm, November 1, 2013 or fax.
How to Apply
http://www.globalretailjobs.com/display-job/302332/OPERATIONS-CENTRE-OFFICER.html?searchId=1382504137.0272&page=1
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