Regional Operations Manager, Tbilisi, Georgia

Closing Date: Sunday, 31 March 2013
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Regional Operations Manager - FINCA Georgia Opportunity Type: Job FINCA International Georgia

About the Organization: FINCA International, one of the world's leading MFIs, provides financial services to over 950,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin American and the Greater Middle East.


Background: JSC MFO FINCA Georgia is a subsidiary company of FINCA Microfinance Cooperatief U.A., with such shareholders on board, as FINCA International, USA, International Financial Corporation (IFC, World Bank Group)- USA, KfW Bankengruppe, the German development bank, FMO, the Netherlands development bank, responsAbility Global Microfinance Fund, an investment fund advised by the Zurich-based asset manager responsAbility Social Investments AG, and Triple Jump, a Netherlands-based microfinance investment manager.

About the Job: FINCA Georgia is seeking a Regional Operations Manager who will report to the chief operations officer, Georgia. The position requires availability and readiness for domestic and international travel.

Tasks and Responsibilities:

•     Ensures efficient operation of service branches within his/her assigned region including but not limited to operations, lending, product sales, customer service in accordance with FINCA Georgia standards and objectives;
•     Ensures branches competitiveness and that outreach and profitability performance targets are met. Is responsible for revenue growth and achieving regional sales targets;
•     Oversees day to day operations to Branch Managers and or other branch personnel;
•     Other managerial duties include within scope of competence but are not limited to:
•         Hiring and training employees;
•         Planning, assigning, and directing work;
•         Appraising performance;
•         Rewarding and disciplining employees;
•         Providing leadership on a daily basis to employees within their regions.
•     Participates in the development of fiscal budget within her/her assigned region and responsible for regional profit and lost;
•     Oversees new business development and develops strategies to meet profit goals within the region;
•     Provides strategic and operational planning input for the regional operations, reports progress and results to the management board;
•     Provides a superior level of customer relations and promotes the sales and service culture;
•     Ensures that core business personnel are adequately trained and operate at a high standard of technical competency;
•     Participates in public affairs to increase the organization's visibility and to enhance new and existing business opportunities;
•     Ensures adherence and compliance with established practices, policies, and procedures;
•     Performs other tasks related to the position.

Qualifications:

•     Bachelor's degree in Business Administration, Management, Finance, Economics, or related field, or equivalent work experience is required. Master's degree or equivalent work experience is strongly preferred;
•     Minimum 4-years of experience in banking or microfinance sector, in an operations line-management role;
•     Prior experience as a member of a senior management team is desirable;
•     Experience in developing and implementing strategic/operational plans for financial institutions;
•     Excellent organizational, planning, analytical and problem-solving skills;
•     High level of customer service and strong willingness to work in the field;
•     Strong business management and negotiation skills;
•     Experience managing and motivating a large number of staff;
•     Excellent interpersonal, communication and training skills;
•     Excellent technical report writing skills and computer literacy;
•     Fluency in English and Russian.

Posted: 14 Feb 2013 Closing Date: 31 Mar 2013

How to Apply: Apply Online
View Original Posting Tbilisi Georgia