Manager, service quality and compliance (6month contract) -6positions.

Manager, service quality and compliance (6month contract) -6positions.

Dead line 30^th11 2012.

The Purpose

• Reporting to the Branch manager, the job holder will be responsible for providing overall leadership for the branch based business operation support to the front office sales and service team by directing all operational activities of the branch with a focus in providing world class customer service.

Key Responsibilities.

·         To Plan, supervise, direct , control branch operations and all related works to ensure that all customer service requirements are met on a timely and effective bases;

·         To drive the implementation of key deliverable s and new initiatives to improve operational and risk environment of the branch;

·         Routinely review the operational of the environment within the branch and report all the events and incidences that may have any risk implications;

·         Ensure that all incidences all incidences of suspicious transactions including but not limited to frauds and forgeries are promptly reported;

·         Ensure safety and maintenance s of all the branch assets including but not limited to cash holdings;

·         Support the branch to uphold high operational standards through total compliance to policies and procedures;

·         Ensure adequate management of the branch front office cash operations.

Qualification and Experience

·         The position requires the following minimum qualifications;

·         Be a holder of a University degree in a business related field from a recognized Institution ;

·         Good operational risk knowledge;

·         Skills and Attributes;

·         Must demonstrate strong leadership skills;

·         Strong interpersonal and communication skills;

·         Have the passion and commitment to deliver quality customer service;

·         Ability to work effectively under pressure ;

Skills and Attributes

·         Must demonstrate strong leadership skills;

·         Strong interpersonal and communication skills;

·         Have the passion and commitment to deliver quality customer service.

·         Ability to work effectively under pressure ;

·         Proficient in MS suites (World Excel and Power Point);

·         A proven track record in delivering results;

·         Ability to align personal goals with the banks goals;

Application:

Please Apply to:

Head of Human Resources,

KBC Bank Rwanda Ltd.

Kigali- Rwanda.

E-mail on: recruitment@rw.kcbbankgroup.com