Post:Donor Services Representative Trainee
Job Location:Federal
Way, , United States
Position Type:Temp-To-Hire
Salary:12.00 - 12.00 USD
Tracking Code:3945
Job Description
Now do
something extraordinary...
You are recognized for providing the best customer
service to everyone. What if you could use your strong customer service skills
to help build a better world for children - transforming today's world, where a
child dies every seven seconds from causes related to poverty. Now that's doing
something extraordinary!
Candidates selected for this role will participate
in a training program to gain a working knowledge and understanding of the
Donor Services Representative position and to perform the essential functions
of the job at a level of performance that consistently meets expectations. To
learn, understand and develop the skills necessary to acquire and maintain
donor relationships through basic inbound and outbound calls. Serve as a
liaison between donors and the general public as well as provide basic levels
of customer service for all special programs. Help carry out our Christian
organization’s mission, vision, and strategies. Personify the ministry of World
Vision by witnessing to Christ and ministering to others through life, deed,
word and sign.
Required Skills
·
Keep Christ central in our individual and
corporate lives. Attend and participate in the leadership of devotions, weekly
Chapel services, and regular prayer.
·
Under supervision, learn to answer inbound
customer service calls and make outbound calls, to current and potential donors
in response to all media presentations and World Vision products and services.
·
Answer incoming calls using an Automated Call
Distribution system utilizing a standard script for guidance.
·
Recognize and respond to up-sell opportunities
and actively cross-sell other WV programs when appropriate.
·
Through training and active participation, gain
the skills necessary to assess callers' needs and input information accurately
and efficiently using data entry and ten-key skills.
·
Achieve and maintain an acceptable level of
individual statistics to accomplish Call
Center business goals.
·
Develop skills to utilize technology for
maintaining and updating donor information as appropriate.
·
Accepts constructive feedback and welcomes
instruction and direction.
·
Under supervision, research and effectively
respond to inquiries utilizing a variety of resource materials and methods.
·
Learn and effectively communicate World Vision's
involvement in ministries and projects around the world.
·
Work collaboratively with team members.
·
Be sensitive to Donor's needs and pray with them
when appropriate.
·
Attend and participate in daily devotions and
weekly Chapel services.
·
Keep informed of organizational announcements,
activities and changes via regular reading of the WVUS Intranet and other
corporate communication tools.
Required Experience
·
High school graduate/GED or equivalent.
·
Basic routine work experience.
·
Prefer a minimum of 1 year previous customer
service/sales work experience.
·
Spoken and Written Fluency in English &
Korean, English & Spanish, English & Mandarin and English &
Cantonese are strongly encouraged to apply.
Working Environment / Conditions
Required to sit in front of a computer and type and talk for
extended periods of time. Wear headset.
https://worldvision.silkroad.com/epostings/index.cfm?fuseaction=app.jobinfo&jobid=285702&company_id=15719&version=1&source=ONLINE&jobOwner=1012469&aid=1#
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