Senior Manager, Quality Management

Title
    Senior Manager, Quality Management
Location
    Afghanistan
Programme
    Economic Development - Financial Services
Agency
    Roshan
Deadline
    22 Jan 2013
 
In 2003, AKDN and its partners launched Roshan (Telecom Development Company Afghanistan Ltd) meaning 'light' or 'hope.' Today, Roshan is Afghanistan's leading telecommunications operator, covering over 60% of the population and connecting 5 million active subscribers in 230 cities and towns across the country's 34 provinces. Roshan is a major driver of reconstruction and socio-economic development in Afghanistan, having invested over $500 million in the country since inception in 2003. As Afghanistan's single largest private investor and tax-payer, Roshan contributes approximately 5% of the Afghan Government's overall revenue...
Roshan directly employs 1,200 people and provides indirect employment to over 30,000 people. Highlighting Roshan's commitment to diversity, approximately 20% of staff are women, 90% are Afghan Nationals of various ethnicities and backgrounds, and 10% are expatriates from 16 countries around the world. Roshan strives to be the employer of choice in Afghanistan, investing heavily in employee education, training and mentorship programs to develop talent and capacity. The diverse members of the Roshan family share a common desire to thrive in a uniquely challenging business environment and to contribute to the future of Afghanistan. About working for Roshan

The Aga Khan Fund for Economic Development (AKFED), part of the Aga Khan Development Network (AKDN), is a major shareholder of Roshan and promotes private initiatives in building economically sound enterprises in the developing world. Also owned in part by Monaco Telecom International (MTI) and TeliaSonera, Roshan continues to show strong investor confidence, setting the benchmark for how companies should operate competitively and with a social conscience, in post-conflict countries.

The Position
Roshan, an IPS company based in Afghanistan is seeking for a Senior Manager, Quality Management to work within its Project Management Office. The Senior Manager, Quality Management is to lead business process and organizational change to improve customer service and create organizational capacity ready for growth and business process improvement efforts and a quality management program across the company.

A summary of the Senior Manager, Quality Management responsibilities and tasks is as follows:

Provides vision, leadership, coordination and advocacy for the identification, development, implementation of policies and procedures in support of the Company's Quality Systems in coordination with other staff members and senior management

Drives the overall development and management of Roshan's Quality Systems

Identifies and leverages best practices across the enterprise for Roshan's Quality Systems

Establishes and maintains standard operating procedures, work instructions, forms, templates and other documents associated with the Quality Systems defined

Ensures quality systems are implemented and maintained in compliance with ISO Standards and other applicable regulatory requirements

Works with stakeholders across the company to ensure the teams have and maintain appropriate policies and procedures that form the Quality Systems

Implements appropriate technology solutions to facilitate all facets of delivery, use and control of all Quality Systems

Develops appropriate metrics and track effectiveness and productivity of the Quality Systems across the enterprise

Works with all teams both in Kabul and regions to ensure alignment and delivery of Quality Systems.
Develops training programs as required to support the implementation and maintenance of quality systems

Monitors and appraises the performance of the Quality System and maintain effective communication within area of responsibility

Applies process improvement and reengineering methodologies and principles to conduct process modernization projects, including activity and data modeling, developing modern business methods, identifying best practices and creating and assessing performance measurements

Provides group facilitation, interviewing, and training and provides additional forms of knowledge transfer


The Requirements
10+ years of work experience in a service provider setting with experience in Quality Assurance including Quality Systems and hands-on experience working with electronic quality systems and or ERP systems

Strong organizational skills ability to manage multiple projects and meet timelines with minimal supervision

Knowledge of ISO, Six Sigma, ITIL ETOM

Proven ability to design and implement corporate quality systems changes

Excellent written and oral communication skills

Excellent conflict resolution and negotiation skills

Excellent leadership and mentoring skills

Skills in dealing with other national cultures

Excellent collaboration skills, with focus on customer service

Demonstrated excellent problem-solving, verbal and written communication skills

Experience working effectively with cross-functional teams with representatives from various departments and levels

Must be an individual with proven initiative and demonstrated accountability

Education / Training in Systems Engineering, Business Management, Finance, Project Management

Experience in using computer programs (MS Word, Excel, and Access, Visio, PowerPoint, MS Project)

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Salary & International Package
Salary and package to attract the best candidate