JOBS,AT-Internet Corporation for Assigned Names and Numbers (ICANN)NORTH-AMERICA

New gTLD Program Business Process Analyst, Los Angeles, California, United States

Internet Corporation for Assigned Names and Numbers (ICANN)

12025 Waterfront Drive, Suite 300

Los Angeles, CA 90094-2536, USA

Tel: +1 310 301 5800

Fax: +1 310 823 8649

New gTLD Program Business Process Analyst

Tracking Code 1 Job Description

ICANN has an exciting new opportunity for a business analyst at its office in Los Angeles, California, USA. This is a great opportunity and a role that blends project management along with hands-on process and procedure design and implementation activities.

    This is a new full time position reporting to the gTLD Operations Director.

Specific Duties (include, but not limited to):

    Interpret policies to design and document respective processes and procedures necessary to implement said policies.

    Document existing processes and procedures through research and interview

    Compile and analyze findings and recommend improvements on existing business processes.

    Create high-level business requirements/use cases and coordinate with technical business analyst resources for continued development of the required solutions.

    Interface with technical and other cross-functional teams to enhance existing products and services either through automated solutions or process improvements.

    Act as business process specialist, supporting and training end users and customer service center personnel

    Support training and troubleshooting of production issues as needed.

ICANN is an unusual global organization. It is based on a multi-stakeholder concept that brings interested voices around the world into the bottom-up policy-making process for the Internet’s domain name system. You can find more about us at

    http://www.icann.org.

There is no typical ICANN employee.

    Our staff has a wide range of backgrounds and working styles, with many working remotely, and we have offices in Europe, Australia and the United States. We are expanding and changing rapidly.

Required Skills

•     Undergraduate degree or related business discipline, advanced degree a plus
•     Excellent verbal, written, and listening communication skills.
•     Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
•     Analytic and problem-solving skills.
•     Be comfortable working in fast paced, team environment.
•     Ability to adapt to new technologies, organizational and procedural changes.
•     Detail-oriented and organized with the ability to multi-task.
•     Proficient use of Microsoft office, including Visio.
•     ICANN values diversity and gives preference to candidates with demonstrated skills in languages in addition to proficient written and spoken English.

Required Experience

• 2-5 years relevant work experience designing, documenting, and improving processes
• ICANN is an Equal Employment Opportunity Employer and does not discriminate based on race, color, religion, national origin, ancestry, citizenship, marital status, veteran status, physical or mental disability, sex, sexual orientation,
•     age or other protected characteristics and complies with all applicable laws and regulations.
• Salary commensurate with experience and qualifications. ICANN offers a competitive benefits package, including a retirement savings plan and also employer-paid medical, dental, vision, disability and life insurance.
• All resumes should accompany a well written cover letter (first impressions are everything). Tell us why you are the best person for the job. Only those with comparable skills will be contacted. No phone calls or email please.

About ICANN: ICANN’s mission is to ensure a stable, secure and unified global Internet. To reach another person on the Internet you have to type an address into your computer – a name or a number. That address has to be unique so computers know where to find each other. ICANN coordinates these unique identifiers across the world. Without that coordination we wouldn’t have one global Internet. ICANN was formed in 1998. It is a not-for-profit public-benefit corporation with participants from all over the world dedicated to keeping the Internet secure, stable and interoperable. It promotes competition and develops policy on the Internet’s unique identifiers. ICANN doesn’t control content on the Internet. It cannot stop spam and it doesn’t deal with access to the Internet. But through its coordination role of the Internet’s naming system, it does have an important impact on the expansion and evolution of the Internet. For more information please visit:

    http://www.icann.org.

 Closing Date: Friday, 26 April 2013

Job Location Los Angeles, California, United States Position Type Full-Time/Regular